Why You Should Get Customer Feedback for Your Restaurant

Customer feedback is a great way to stay on top of the overall pulse of your restaurant. Knowing whether your customers are satisfied or if there are areas in which you can improve can be

How to Boost Morale and Retain Employees

As the hospitality industry continues its revival in 2021, it’s critical to streamline operations. Many restaurants are encountering a hurdle when trying to find and keep employees. Turnover rates are high industry-wide and it’s much

Are You Realizing The Full Potential Of Your Bar Staff?

Owning a bar can be tremendously rewarding – regular customers, being a community fixture and just having fun. Exhausting might be another way to describe it and not only from the physical drain of long

What is a Certified Beer Cicerone?

When owning a craft beer bar, it’s important to know all of the ins-and-outs of the business; which moves far beyond just serving different styles of beer. Since craft beer is such a young industry,

Dealing With Difficult Customers

As a bar owner, dealing with difficult customers is a fact of life. It can be an unpleasant experience whether you’re prepared for it, or not. However, with a bit of planning and staff training,

How to Perfectly Pour & Serve a Craft Beer

If you think serving beer is as simple as pouring liquid in a cup, think again. How you pour and serve a beer can greatly affect its smell, color, taste and mouth-feel. That means a

A Guide to Beer Glassware

Just because it’s beer, doesn’t mean it can’t be fancy. As a bar owner, you don’t want to be caught looking like you don’t know your beer, and one of the easiest ways to show

Interview Techniques for Hiring a Great Bartender

As a bar owner, one of the most important staff members you will employ, is your bartender/s. Believe it or not, the people you choose to place behind your bar can prove a great detriment

Craft Beer Training for Your Staff

Craft beer training sessions are one of the best ways to boost craft beer orders at your bar. Education is essential to empowering your staff to inform and up-sell your guests. Since you can’t be